Shipping & Returns
Shipping & Returns
From our workshop to your doorstep - here's everything about delivery times, tracking, returns, and refunds at {{ shop.name }}.
How It Works
Order Placed
Confirmation email sent instantly
Processed
1–2 business days
Shipped
Tracking link emailed to you
Delivered
3–5 business days total
Processing Time
Every order is handmade-ready with care! Orders are typically processed and packed within 1–2 business days (Monday–Friday, excluding holidays). During sales or peak seasons, processing may take slightly longer - but we'll always keep you updated.
Shipping Rates & Delivery Times
| Shipping Method | Estimated Time | Cost |
|---|---|---|
| Standard Shipping | 3–5 business days | Free over $50 |
| Standard Shipping (under $50) | 3–5 business days | Flat rate at checkout |
| Express Shipping | 1–3 business days | Calculated at checkout |
Order Tracking
As soon as your order ships, you'll receive an email with a tracking number and link. You can also track your order anytime from your account dashboard. Please allow 24–48 hours for tracking info to update after dispatch.
Return Policy
We want you to love your 3D pen! If something's not right, you can return eligible items within 7 days of delivery for a refund or exchange.
✅ Eligible for Return
- Unused items in original packaging
- Defective or damaged-on-arrival products
- Wrong item received
- Requested within 7 days of delivery
🚫 Not Eligible
- Used or worn filament/PLA packs
- Items without original packaging
- Returns requested after 7 days
- Sale or clearance items (unless defective)
Refund Process
-
Contact us at our support email or contact page with your order number and reason for return.
-
Get approval - our team will confirm eligibility and share the return address/instructions.
-
Ship it back in its original packaging within 7 days of approval.
-
Refund issued to your original payment method within 5–7 business days of us receiving the item.
Frequently Asked Questions
Can I exchange my item for a different color?
Yes! As long as the item is unused and within the 14-day window, we're happy to arrange an exchange for color or size, subject to availability.
What if my package arrives damaged?
Please email us photos of the damaged item and packaging within 48 hours of delivery, and we'll send a replacement or issue a full refund — no return shipping needed.
Do you ship internationally?
Currently we ship within the regions shown at checkout. If your country isn't listed, reach out and we'll let you know if it's available soon.
How long do refunds take to appear?
Once processed, refunds typically appear in your account within 5–7 business days, depending on your bank or card provider.
Need Help With an Order?
Our team is here to help with shipping questions, returns, or exchanges.
Contact Us