Shipping & Exchange


Shipping · Exchanges

Shipping & Exchange

From our workshop to your doorstep - here's everything about delivery times, tracking, returns, and refunds at Printomatic .

 
Processing Time Shipping Rates Order Tracking Exchange Policy Exchange Process FAQs

How It Works

Order Placed

Confirmation email sent instantly

Processed

1–2 business days

Shipped

Tracking link emailed to you

Delivered

3–5 business days

Processing Time

Every order is handmade-ready with care! Orders are typically processed and packed within 1–2 business days (Monday–Friday, excluding holidays). During sales or peak seasons, processing may take slightly longer - but we'll always keep you updated.

Shipping Rates & Delivery Times

Shipping Method Estimated Time Cost
Standard Shipping 3–5 business days Free delivery
🚚 Free shipping applies automatically to on every order-no code needed!

Order Tracking

As soon as your order ships, you'll receive an email with a tracking number and link. You can also track your order anytime from your account dashboard. Please allow 24–48 hours for tracking info to update after dispatch.

Exchange Policy

We want you to love your 3D pen! If something's not right, you can exchange eligible items within 7 days of delivery exchange.

✅ Eligible for Exchange

  • Unused items in original packaging
  • Defective or damaged-on-arrival products
  • Wrong item received
  • Requested within 7 days of delivery

🚫 Not Eligible

  • Used or worn filament/PLA packs
  • Items without original packaging
  • Returns requested after 7 days
  • Sale or clearance items (unless defective)

Exchange Process

  • Contact us at our support email or contact page with your order number and reason for exchange.

  • Get approval - our team will confirm eligibility and share the your address/instructions for exchange item.

  • Ship it back in its original packaging within 7 days of approval.

  • Exchanged product to your previous product will be delivered to you with 5-7 business days.

⚠️ Exchanged shipping costs are the customer's responsibility unless the item arrived damaged or incorrect.

Frequently Asked Questions

Can I exchange my item for a different color?

Yes! As long as the item is unused and within the 7-day window, we're happy to arrange an exchange for color or size, subject to availability.

What if my package arrives damaged?

Please email us photos of the damaged item and packaging within 48 hours of delivery, and we'll send a replacement. 

Do you ship internationally?

Currently we ship within the regions shown at checkout. If your country isn't listed, reach out and we'll let you know if it's available soon.

How long do Exchange take to appear?

Once processed, Exchange typically delivered to your address within 5–7 business days, depending on your city.

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Need Help With an Order?

Our team is here to help with shipping questions, returns, or exchanges.

Contact Us